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Logo from Vaillant

Bildquelle: Vaillant Mediathek

Audible Experience

CX/UX/DXS

Vaillant

We have been supporting Vaillant since 2015 and developed a comprehensive audio/voice service design. As an international family business, Vaillant has stood for future and environmentally conscious responsibility for over 145 years.


As one of the market and technology leaders in the industry, Vaillant develops energy-saving and environmentally friendly systems in the areas of heating, ventilation and water. Ecological and social sustainability is one of the company's core values, which focuses on actively shaping the energy transition.


Together, we are breaking new ground in auditory service and interaction design.

Enjoy & Play

Play Sound

Image source: Vaillant Mediathek

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Goal:



Increasing auditory performance at defined contact points, with a focus on acoustic service design.



  • Analysis 

  • Strategy development 

  • Creation 

  • Realization

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Audio Code

Using audio coding, Vaillant's relevant brand values are methodically and uniquely translated into audible codes based on data.

Grafic of Tone of Voice from Vaillant

Voice Code

The Vaillant Audible Experience is complemented by clearly defined voice codes.

Brand Experience (BX)

C-Family

As part of the C-Family, we accompany Vaillant on the acoustic path to greater success.

Want to find out more about our products?


To the portfolio >

Audible Service Experience

Audio/Voice/Interaction

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Callflow of Vaillant

Welcome

Menu

Infotainment

Waiting

Quality assurance

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The images used come from stock photo databases such as Pexels, Canva, WIX and Unsplash.

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